Okay, maybe not that. But if you have had bad customer service, take some appropriate action. Start when it is happening. If your mechanic or auto sales staff member is not treating you with great customer service, let them know – and don’t use sign language! Tell them, nicely, that you feel that you are being treated less than fairly or kindly. Let them know what you expect and ask how you can get that type of service from them. All business owners and employees want to provide stellar service. Give them the chance to by informing them nicely when they are not. If that doesn’t work, write them a letter explaining your dissatisfaction and give them the opportunity for a do-over. You might get something for free or at a discount. Who knows… you might even get an apology!